HRCAV Terms and Conditions

Special Terms and Conditions for the LongdenCorp ‘HRCAV Special Offer’

1. This Special Offer is only valid from the 10/8/2010 until 30/9/2010 inclusive.

2. Only current HRCAV member who complete all details on the Special Offer Registration form, including acceptance of the Special Terms and Conditions and the General Terms and Conditions, on the official LongdenCorp website at , quoting their valid HRCAV membership number and valid HRCAV Affiliated riding club, are entitled to access the Special Offer entitlements.

3. Following correct completion of the Special Offer Registration form the registered HRCAV member will receive a Special Offer Redemption Voucher via email directly to the email address provided on the registration form.

4. Registered HRCAV members can only access their Special Offer entitlements by entering the appropriate details, obtained from the Special Offer Redemption Voucher, in the Voucher box provided on the Shopping Cart page of the LongdenCorp website.

5. Registration entitles the registered HRCAV member to Free Shipping and Handling of all purchases made by the registered HRCAV member from the Longden eStore within the next 30 days from registration.

6. In addition, the valid HRCAV Affiliated Riding Club of the member will receive a $10 donation from LongdenCorp for each Ride Towards Excellence DVD Boxed Set (DVDS001) and a $3 donation for each Ride Towards Excellence Individual DVD (DVD001, DVD002 or DVD003) purchased by the registered HRCAV member from the LongdenCorp eStore within the next 30 days from registration.

7. Donation entitlements created by the purchase of goods from the LongdenCorp eStore by the registered HRCAV member using the Special Offer Redemption Voucher information will be accumulated and distributed by LongdenCorp directly to the HRCAV Affiliated Riding Club monthly.

Longden eStore - Terms And Conditions


These Terms and Conditions govern your use of the online Store, and constitute a legally binding contract between you and Longden Corporation Pty Ltd. By submitting your Order, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms.


In these Terms unless the context otherwise requires:


In these Terms:


It is solely and entirely your responsibility to ensure that the Product you have ordered is the Product you require and the one which is suitable for your purposes. LC does not make any suggestion, recommendation or warranty to you whatsoever with respect to the suitability of the Product for your use.

When ordering a Product, it is solely and entirely your responsibility to ensure that all information provided by you to the Website is accurate and complete. LC shall not accept or assume any liability whatsoever arising from inaccurate or incomplete information provided by you in your Order. You shall be liable to pay the full amount of any costs incurred as a result of inaccurate or incomplete information provided by you in your Order.

After LC has received full payment from you for the Product, its delivery and any tax (including without limitation GST) applicable to the purchase, LC will arrange delivery of the Product to you using a courier company from LC’s selected list of authorised courier companies.


The price of the Product is the price as indicated on the Website. All prices are in Australian Dollars (AUD) unless otherwise specified and include GST (goods and services tax). Additional Shipping and Handling charges will apply to all purchases. Please refer to ‘Shipping and Delivery’ below for more information on shipping and delivery charges.

Full payment for your Order, including shipping and handling costs, must be received in advance prior to delivery.

The Website currently accepts online payments using Visa or MasterCard. Payment is made in a secure server environment and all details you enter are encrypted and fully authenticated.


LC uses Australia Post to deliver products both in Australia and Overseas. Customers wishing delivery by other methods need to contact LC prior to completion of the order process. LC reserves the right to accept or reject alternate delivery methods at its sole discretion.

Shipping costs are influenced by the size of the Order and your location. Exact shipping costs are calculated in the shopping cart, based on the size and quantity of the Product(s) you order, and will be added to the order total before checkout.

Orders are dispatched within 10 business days and shipping times are estimated at between 3-15 business days depending on your location within Australia or Overseas.

Products sent via Registered Post require delivery to a specified premises and receipt of such Products must be acknowledged by signature. Following the provision by you of your delivery address details to the Website, you may not contact the selected courier company directly and authorise them to deliver the Product to a different address or arrange for collection with the courier company directly. If you contravene this clause you shall accept and assume all responsibility for any loss of or damage caused to the Product.

When ordering a Product, it is solely and entirely your responsibility to ensure that the delivery address and contact details filled out by you on the Website is valid, accurate and complete. You cannot change or request to change your delivery address details after an Order has been submitted. LC shall not accept or assume any liability whatsoever for misdeliveries made arising from invalid, inaccurate or incomplete information given by you in your Order. You shall be liable to pay the full amount of any additional costs incurred, including without limitation delivery and handling fees, administration fees and service fees, as a result of invalid, inaccurate or incomplete information given by you in your Order.

Any information communicated to you by LC as to the timeframe required for delivery is indicative only. LC does not guarantee that Products will be delivered or made available to you within a particular timeframe.

It is your responsibility to contact the relevant courier company if your Product does not arrive within the advised timeframe. Courier companies are third party companies whose deliveries are not within LC’s control. LC therefore does not accept or assume any liability whatsoever arising from or in any way connected with any delay in delivery or any Products lost or damaged during the delivery process.

Risk of loss or damage to any Product and any related documentation shall pass to you upon delivery of the Product to you.


LC is committed to providing exceptional customer service and quality products. LC makes every effort to ensure that the most accurate and complete information is displayed with the Products on this Website. However, if information displayed on the Website is incomplete or absent, you should contact LC customer support for clarification. You should not submit an Order if you are uncomfortable with or unsure about the information provided on this Website.

LC attempts to display the Products as accurately as possible. However, due to many factors including without limitation the particular conditions under which the Products are photographed, the type of equipment used to photograph the Products, the colour settings and resolution varying from screen to screen and from screen to printer, and human error, LC cannot guarantee that the Product you receive will exactly match the Product you see on the Website.

Standard delivery timeframes are between 3-15 business days. In the event that an ordered item is not available or LC is unable to fulfil your Order, LC will notify you within 10 business days to arrange an agreeable alternative item, a backorder or a full refund.


You must select your Products carefully, as LC will not provide refunds, exchanges or credits on any Product unless it can be proven to the satisfaction of LC that the Product was itself damaged or faulty prior to shipment. You must provide written notice to LC of the relevant damage or fault within twenty-four (24) hours of receiving your Product. Proof that the Product was itself damaged or faulty prior to shipment must be provided to LC within a reasonable timeframe as determined by LC after you have received the Product.

If LC is satisfied that the Product was itself damaged or faulty prior to shipment, you may be entitled to receive, at LC’s option, either a replacement Product or the purchase price for the Product.


When purchasing from LC your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding LC’s security policy, please contact LC’s customer support centre.


LC respects privacy and personal information. LC does not collect and process any personal information unless the information is considered necessary for the effective functioning or activities of our business. Any personal information LC collects in relation to you is kept strictly secured.

LC collects and uses your personal information to identify your orders and to personalise your shopping experience with us. LC may use cookie technology on this Website to provide information and services to visitors of the Website. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes, and are a necessary part of facilitating online transactions, such as allowing you to login to your account, maintain a shopping cart and purchase items in your shopping cart, and to receive a more personalised shopping experience by viewing products that may interest you throughout our product pages. Most web browsers are set to accept cookies. If you do not wish to receive any cookies you may set your browser to refuse cookies. However this means you may not be able to take full advantage of the services available on the Website.

LC also collects and uses your personal information to provide you with information relating to our products and services that may be relevant to your interests. This may include the provision of relevant promotional materials to you in an electronic or physical form, via the email or postal address that you provide to LC through the Website. LC does not pass on, sell or swap any of your personal information with any third party.

Whenever you use our Website (or any other website), the computer on which the web pages are stored needs to know the network address of your computer in order to send the requested web pages to your web browser. The unique network address of your computer is called its “IP address”, and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. LC does not keep a record of the IP addresses from which users access the Website, except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when you proceed to a checkout to finalise an order. After completing the form provided, your IP address will be stored along with a transaction number that allows LC to track your order.

LC may use information relating to your visit to the Website, or information you provide to us, for market research purposes in order to continually improve the product and service that LC delivers to you.


To the full extent permitted by law and subject to the Statutory Warranties below, LC makes no warranty or representation of any kind regarding this Website, Products or Services on this Website and/or any materials provided on this Website, all of which are provided on an ‘as is’ basis only. LC does not warrant the accuracy, completeness, currency or reliability of any of the content or data found on this Website and, subject to the Statutory Warranties below, expressly disclaims all warranties, terms and conditions, including all implied warranties, terms and conditions of merchantability, satisfactory quality, fitness for a general or particular purpose and non-infringement of proprietary rights, and those arising by statute or otherwise in law or from a course of dealing or usage of trade to the fullest extent permitted by the laws of the State of Victoria, Australia. LC does not warrant that this Website, its servers or any email sent from LC are free of viruses or other harmful components.


Certain legislation, including the Trade Practices Act 1974, may imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions must be read subject to any such statutory provisions. If such statutory provisions apply, to the extent to which LC is entitled to do so, the liability of each will be limited at their option to:


To the full extent permitted by law, LC assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this Website or your downloading of any materials, data, test, images, video or audio from the Website.

In no event shall LC be liable for any injury, loss, claim or damage, whether direct or indirect, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any lost profits or lost savings, whether based in contract, tort (including negligent), equity, strict liability, statute or otherwise, which arises out of or is in any way connected with: (I) any use of this Website or content found herein, (II) any failure or delay (including without limitation the use of or inability to use any component of this Website for purchases of Products), or (III) the performance, non-performance or unsatisfactory performance by LC even if LC has been advised of the possibility of damages to such parties or any other party.

If, notwithstanding the foregoing, LC should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this Website or its content, to the full extent permitted by law the combined aggregate liability of LC shall in no event exceed the value of the Products or Services purchased by you that are the subject of the dispute or A$1000, whichever is lower. Further, LC’s liability to you in contract, tort, negligence, strict liability, under statute or otherwise will be reduced to the extent, if any, to which you contributed to the loss or damage. In its sole discretion, in addition to any other rights or remedies available to LC without any liability whatsoever, LC may, at any time and without notice, terminate or restrict your access to and/or of any component of this Website.


LC may at any time modify any part of the Website, including without limitation the Products and the Terms, at its sole discretion without prior notice and your continued use of this Website will be conditioned upon the Terms in force at the time of your use.

LC reserves the right to deny any person access and use of the Website at any time.

These Terms shall be governed by and construed in accordance with the laws for the time being in force in the State of Victoria Australia and you agree to submit to the non-exclusive jurisdiction of the courts and tribunals of that State.

Should any part of these Terms be or become void, invalid or unenforceable for any reason, that part shall be severed from these Terms. Such severance shall not affect the validity of the remaining provisions of these Terms.